Carlow IT Department: Bits-N-Bytes Newsletter Winter 2007

Welcome to the 2007 Back-to-School Edition of Bits-n-Bytes!

Welcome to the opening of school edition of Bits-N-Bytes. Bits-N-Bytes is a news publication from the Information Technology Department at Carlow. Inside this Back to School issue, you will find news regarding the many improvements made to campus technology during the summer of 07.
In addition you will read about new staff within the IT Department, faculty successes via participation in our 2007 Summer Institutes, an update on our Datatel administrative system conversion, and much more!

On behalf of the entire Information Technology Department, I welcome home those of you who are returning to Carlow, and welcome aboard those of you who are new to our Community. The Information Technology group is here to serve all of you and we look forward to working with you.

Jacqueline A. Travisano, MBA, CPA
Vice President for Finance & Operations

Fall 2007

Inside this Issue
Welcome	1
Smart Classrooms	1
Staff Spotlight: Anne Candreva	1
Help Desk	1
Administrative Update	2
Staff Spotlight: Kevin Crawford	2
Staff Spotlight: Matt Williams	2
Network Upgrade	3
Summer Institutes	3
Playing on a Screen Near You	3
Computer Lab Updates	3
Project Updates	4
SPAM	4
Anti-virus and Spyware	4
Technology Tales	5
Lunch Bytes	6
Camtasia is Here!	6
Comp. Cafe Schedule	6

Help Desk

The I.T. Help Desk is open Mon-Thurs 8am-9pm and Fridays 8am-4pm. The Help Desk can be reached by calling 412-578-8700, visiting the 2 floor of Antonian Hall, or email at: helpdesk@carlow.edu. You can also chat online with a representative by going to http://www.chat.carlow.edu/helpdesk/chat.html

Anne Candreva joins us on August 17, 2007 as our Director of Information Technology. Anne has over 20 years experience in Information Technology and most recently served as Chief Information Officer for the Brooklyn Public Library in New York. Anne's ties to Pittsburgh are strong having served in the past as Director of Information Technology for the Carnegie Library of Pittsburgh, Chief Technology Officer for the eiNetwork, and as a member of Carnegie Mellon University's information science group.

This summer, we completed our second year of a major investment in smart classroom technology. From an Information Technology standpoint, for a classroom to be considered a “smart classroom,” it must be outfitted with a podium, computer, DVD/VCR, ceiling mounted projector, speakers, and a screen.

New smart classrooms on campus include: AJP 115, AJP 116, ANT 513, AQU 308, and AQU 408.

In addition to these new rooms, some existing rooms received equipment upgrades. AJP 107, 119, and 120 all received new ceiling mounted projectors.

We are now very proud to proclaim that Carlow has an inventory of 23 smart classrooms on campus. Our goal is to make every classroom a smart classroom and we will continue to invest our time and resources towards this goal. Several criteria are considered when prioritizing which rooms will become smart classrooms. The University considers existing infrastructure in the rooms as well reviews data from the Media Services group outlining what type of equipment was requested and delivered most and to which classrooms on campus.

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