Bits -N- Bytes of Fall 2004

The Information Technology Department helps to service faculty, staff and students throughout the year with both large and small projects. During last fiscal year, the department closed over 2,456 requests, representing well over 4,500 hours of work. This does not include general project work performed on our large projects such as the computer room renovations, network upgrades, PC distributions, or the ID Card project. Our 11 person staff is supplemented with student aides and interns from the Pittsburgh Technical Institute. We are grateful for their help! These statistics are even more staggering with 731 requests being closed during the period of August 23^rd to September 23^rd, 2004. This can be compared to just 243 projects during the same period the year before. As of October 1^st, our current number of open requests stands at: 325. Please do not hesitate to call if you need help. The helpdesk can be reached at 412-578-8700 or via email at: helpdesk@carlow.edu
Our centralized data center underwent some much needed improvements in the early part of the summer. The improvements included a new electrical feed from Grace Library, a new electrical panel, a 30KVA uninterruptible power supply, a new door, and a raised data-center floor. This has already proven to be a worthwhile investment of time and money in that we experienced several power outages during September that would have taken the entire data center down without using the proper shutdown techniques. Instead, we were able to stay up and running until power was restored and experienced NO downtime due to the power outages.

International Poetry Forum Archives: This site includes quicktime videos of many of the poetry forum events.	Carlow Card Website: Visit the website to apply Carlow Cash to your ID Card, and learn about the features of our new ID Card system. See page 3 for more info

Carlow will host the 2^nd Annual Pittsburgh Blackboard User's Group Conference on March 7 & 8, 2005. The conference provides an informal environment to share ideas and resources and collaborate with others from around the Pittsburgh area. Those attending the conference last year included faculty, technical support staff, and academic administrators from other regional colleges and universities. See page 5 for more on Blackboard	As Christmas approaches, don't forget that Carlow has arranged for discounted computer and peripheral purchases. To date, we've had over 25 new computers purchased through our special arrangements with Dell! Visit our Discounts page for more information on these special discounts for the Carlow community.
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