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| Welcome to the Winter 2005 edition of Bits-n-Bytes! | |||||||
 The
Winter months can be cold and depressing, but this winter is proving
to be very exciting for the I.T. department. We have embarked on some
very interesting projects that will certainly benefit the campus community!
In this newsletter, you’ll read about our upcoming We welcome your input and if you have ideas for future projects, please let us know! Karen Sturgeon |
Winter 2005
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| The results are in… since mid-October,
the Information Technology Department has been sending out electronic ‘Customer
Satisfaction Surveys’ to our customers when we close out a project
or problem report in our database. Overall, our customers responded
to 21% of the surveys that were sent out.
The surveys ask the respondent if the project is complete, and to rate their satisfaction on several factors: 1) overall satisfaction with the service they received, 2) overall satisfaction with the time it took to service the call, and 3) overall satisfaction with the skills & knowledge of the technician. The respondent also has an opportunity to make additional comments. We are happy to report that the responses have been very good! |
The average ratings are as follows (each are ranked on a 5 point scale): Service = 4.89, Technical Ability of the technician = 4.85, and the time it took to service the request = 4.63. In general, ‘the time it took to service the request’ receives the lowest marks, but this needs to be balanced by keeping in mind two important factors – during this same time period, the I.T. department closed over 1300 projects/problems in our database! And, at any one time, there are always over 300 requests in our database. We have also received many, many positive comments about our staff and we enjoy hearing about the good work they are doing across campus! So, keep responding to the surveys and let us know how we are doing… we will work hard to provide you with excellent service! |
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